1. 患者联络员：这是两家医院独有的角色。志愿者会主动访问住院患者，倾听他们的非医疗困扰——比如觉得不舒服、想家，或是没听懂医疗术语，然后把医疗相关的问题转给专业医护人员。他们就像“额外的眼睛和耳朵”，给远离家人的老人提供情感陪伴，缓解他们的焦虑。
Plan for iterative improvement rather than expecting immediate perfection. AIO is still an emerging practice without definitive best practices etched in stone. You'll make mistakes, try things that don't work, and occasionally optimize for factors that turn out not to matter. This experimentation is part of the learning process. What matters is systematic iteration—trying approaches, measuring results, adjusting based on feedback, and gradually improving your effectiveness over time.
，这一点在夫子中也有详细论述
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Italian reportedly fell three floors in South Africa